Important: Due to the impact of Covid-19 there may be a possible delay in the handling and resolution time of your case.
See our FAQs
If you are a consumer with a complaint against a trader* which is unresolved, start your online complaint by clicking the Start Claim button below.
We are now also dealing with claims arising from the environmental impact of business.
If you are a trader join our ADR Scheme here and enjoy free unlimited membership with access to resources, consumer advice and updates.
*A trader is not required to be a member of our ADR scheme before a consumer 'can start a claim', although the trader will be required to pay a fee (unless exceptions apply).
"We joined the London Arbitration Centre ADR Scheme to better serve our customers. Our ADR membership provides additional layers of confidence to our customers when booking with us."
Big Green Coach Company Limited
"LAC enabled a clear legal path and resolution to be found."
"My contact with the LAC on behalf of my niece in South Korea paved the way towards a solution which would not have otherwise been available to her."
Mi Yei Park