We keep records of personal data and processing activities. We hold only personal data submitted to us as part of any claim or complaint. In addition to ourselves, each party to the ADR is able to access personal data together with the Adjudicator or ADR Official. We do not process personal except were a complaint is made through our online consumer dispute resolution portal data. Generally, personal data will consist of a file of documents supplied to us by the parties to the ADR and Adjudicator or ADR Official in electronic format. The electronic file is updated by reference to the date the personal data is submitted to us. Any personal data will be deleted 12 months after any determination by the Adjudicator or ADR Official unless deleted on the prior request of the relevant party (if an individual).
Where a complaint is submitted to us through our online consumer dispute resolution portal data, the personal data will consist of a file of documents supplied to us by the customer. We may share personal data with the business. Personal data may also be processed by us for the purpose of resolution of the complaint against the business. Any personal data will be deleted 12 months after the complaint has been closed by us.
Contact us for further information about your personal data in relation to:
- Individuals rights (including the right to be forgotten) data subject access requests
- Privacy policies
- Receiving and requesting consent
- Breach notifications
Your personal data includes information about you and data from which you may be identified. Personal data includes information such as your IP addesses and cookies.
Summary of your rights: