Complaints Against Traders
You may Appeal to us if you a have a complaint against a trader which has not been resolved after a final response has been made by the trader to your complaint.
This is a free service available to consumers. We are an official Alternative Dispute Resolution (ADR) body approved by the Chartered Institute of Trading Standards (CTSI).
Key Questions Explained
Q: Who are Consumers?
A: Anybody who buys goods or services.
Q: Who are traders?
A: Anybody who sells goods or services in the course of a business.
Q: What can I expect from the trader as a consumer?
A: If you are not satisfied, you have the right to complain.
Q: What can you do to put matters right?
A: We provide a timely, problem-solving solution that may also include ordering the trader to pay financial compensation.
Q: Where can I find out more information?
A: www.londonarbitrationcentre.com or www.gov.uk/government/publications/alternativedispute-resolution-for-consumers/alternativedispute-resolution-for-consumers
Q: How do I contact you ?
A: By telephone or email.
Types of Complaints we Investigate
“The sales assistant was rude ” :“ I was disappointed with the service”: “The trader will not refund the purchase”: ”The holiday was a nightmare”: “The trader won’t respond …”