This Charter applies to traders who are members of the London Arbitration Centre ADR scheme.
This Charter applies to all transactions made over the internet where one party deals as a consumer.
This Charter enables consumers to identify minimum standards of service from traders when making online purchases. The use of the London Arbitration Centre Limited name or logo on the trader’s own website shall be deemed to be the trader’s acceptance and incorporation of this Charter into their terms of business with the consumer.
1. The trader shall maintain an accurate and up to date website which enables consumers to make an informed decision when making an online purchase through the trader's website.
2. The trader shall comply with the law of the territory in which it sells goods and/or services through it's website as well as all laws in which the trader's centre of business is located.
3. The trader shall treat all its users and customers fairly and equally.
4. The trader shall inform the consumer if goods and/or service advertised on the trader's website cannot be dispatched or provided immediately or on their due date.
5. The trader shall not use its website or the internet to engage in unfair business practice.
6. The trader shall provide a mechanism or process with which to put things right in the event that the consumer is unhappy with the goods and/or services provided by the trader when making an online purchase through the trader's website. The process or mechanism should be at no cost to the consumer and shall be available on the trader’s website or set out clearly on the trader’s website how this can be accessed by the consumer.
7. The trader shall inform the consumer of the right to raise any complaint or dispute against the trader with the London Arbitration Centre Limited in the event that the consumer is not satisfied with the trader’s response to any complaint made to the trader.
8. The trader submits to the jurisdiction of the London Arbitration Centre Limited in the event of any dispute arising between the consumer and trader and the trader agrees any decision made by an Adjudicator appointed by the London Arbitration Centre Limited shall be binding on the trader. Anything contrary in the terms of business of the trader shall have no effect.
9. Any dispute is to be resolved in accordance with the laws of England & Wales.