If you are a consumer with a complaint against a trader* which is unresolved, start your online complaint by clicking the Start Claim button below.
We are now also dealing with claims arising from the environmental impact of business.
If you are a trader join our ADR Scheme here and enjoy free unlimited membership with access to resources, consumer advice and updates.
*A trader is not required to be a member of our ADR scheme before a consumer 'can start a claim', although the trader will be required to pay a fee (unless exceptions apply).
