Transparency

Activities such as interpretation, the exercise of professional judgment or significant decision making in relation to personal data will be carried out by the Adjudicator. The Adjudicator will decide:

(a) What IT systems or other methods to use to collect personal data;
(b) How to store the personal data;
(c) The detail of the security surrounding the personal data;
(d) The means used to transfer the personal data from one organisation to another;
(e) The means used to retrieve personal data about certain individuals;
(f) The method for ensuring a retention schedule is adhered to;
(g) The means used to delete or dispose of the data.

The London Arbitration Centre adheres to the following principles of good practice in the appointment of any Adjudicator. These form the minimum contractual terms between us and any Adjudicator (or ADR official appointed under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015) exercising judicial function on behalf of the London Arbitration Centre:

1. The Adjudicator possesses a general understanding of the law and the necessary knowledge and skills relating to the out-of-court or judicial resolution of consumer disputes, to be able to carry out his or her functions competently.

2. The Adjudicator is appointed for a term of office of sufficient duration to ensure the independence of that person's actions and will not be relieved of his or her duties without just cause.

3. The Adjudicator will NOT discharge his or her duties in a way that is biased as regards a party to a dispute, or the representative of a party.

4. The London Arbitration Centre will remunerate an Adjudicator in a way that is not linked to the outcome of the alternative dispute resolution procedure.

5. Where the London Arbitration Centre appoints an Adjudicator or more than one Adjudicator, any Adjudicator so appointed will, without undue delay, discloses to the parties to any dispute and to the London Arbitration Centre a circumstance that may, or may be seen to -
(i) affect the Adjudicator's independence or impartiality; or
(ii) give rise to a conflict of interest with a party to the dispute which the Adjudicator is asked to resolve.

6. Both the London Arbitration Centre and any Adjudicator so appointed by us, will at all times act in a manner consistent with an obligation to disclose to the parties to any dispute a conflict of interest which is a continuing obligation throughout the alternative dispute resolution procedure. The London Arbitration Centre maintains strict code where a conflict of interest is identified.

7. The London Arbitration Centre will not engage any Adjudicator who he/she is otherwise exclusively by a professional organisation or business association and any Adjudicator so appointed will at all times act in a manner consistent with an obligation to disclose any such interest to the London Arbitration Centre and to all parties to any dispute in which the Adjudicator is engaged.

Our Complaints Procedure

We recognise that sometimes things don't always go to plan. That's why we have a complaints procedure in place. To make a complaint, please set out your complaint in writing and send it to the Registrar in the first instance. Make sure to put 'complaint' in the subject matter of your letter. Your complaint will then be investigated.

We do not investigate complaints over the outcome of any claim or complaints about the decision of the Adjudicator.