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    • Home
    • About Us
    • For Consumers
      • For Consumers
      • Rules & Procedures
    • About Our Regulation
      • Transparency
      • Data Protection
      • Conflict Code
      • Our Activity Reports
    • Hire an Arbitration Venue
    • Personal Faith-based Law
    • Repository Services
    • Case Reports
    • Community
    • Contact Us
London Arbitration Centre
  • Home
  • About Us
  • For Consumers
    • For Consumers
    • Rules & Procedures
  • About Our Regulation
    • Transparency
    • Data Protection
    • Conflict Code
    • Our Activity Reports
  • Hire an Arbitration Venue
  • Personal Faith-based Law
  • Repository Services
  • Case Reports
  • Community
  • Contact Us

For Consumers

Skip the hassle of going to court and get a fair outcome to your complaint within just 70 days free of charge.


If you have an unresolved claim against a trader, you can start the resolution procedure by filling out the claim form below. Please also attach any supporting documents that will defend your claim.


Please note: A trader is NOT required to be a member of our ADR scheme for a claim to be made against them.

Before submitting your claim, you must meet the following conditions:

  • You must have already made a complaint to the trader
  • You are not complaining against discrimination, violation of data protection, fraud, or property damage
  • You are based in the UK 
  • You have read and understood our rules and procedures (these can be found on our 'Rules and Procedures' page)
  • You agree to abide by London Arbitration Centre's final decision

On your claim form, you must include:

  • Proof and date of your complaint to the trader
  • A copy of your ADR letter if you have it, including the issue date 
  • Any documents related to your claim, including any correspondence with the trader

Start your claim here

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